i9 Sports has never subscribed to the “one-and-done” approach to training and franchise support.
From the moment you join the i9 Sports® team, we will guide and support you step-by-step through our formula for success.
Comprehensive training is only part of our franchise support system. We provide you unlimited, on-going support by assigning a personal i9 Sports Business Coach to be your mentor and coach for as long as you own your franchise!
You’ll have a personal business coach for the life of your franchise
Through regular calls with your Business Coach, you will learn operational short cuts and best practices, set business goals, build short and long-term plans, and model financial scenarios to see the impact of key business levers on your cash flow and future profits.
In addition to your Business Coach, you will also have access to our on-call Support Desk for immediate answers to quick “how to” questions. But the support doesn’t end there.
We maintain a robust network event calendar filled with:
- Frequent webinars;
- A monthly nationwide “Huddle Call” with i9 Sports senior management;
- Regional and national conventions;
- Special educational, training, and networking events.
Last year alone, we hosted 10 different network-wide webinars on subjects such as “Marketing Strategy”, “Listen 360 Best Practices”, and “SEO / PPC”.
Our annual conventions provide excellent opportunities to hear what’s new, learn best practices from other i9 Sports franchisees, and to build lasting friendships across the network.
Our special training sessions have covered topics ranging from how to hire and manage the appropriate type of staff, to improving profit through financial benchmarking, to ways of increasing operational efficiency.
Not only do our franchise owners receive training and support from the home office, they also receive generous input and assistance from each other.
The topic of i9 Sports® franchise support system wouldn’t be complete without mention of our Customer Service Center. As “CEO” of your own i9 Sports business, your time will be far too valuable to answer all the customer registration and inquiry calls you will receive.
To avoid the need for you to hire staff just to handle calls, we have an expert team of customer service representatives to handle them for you.
Here are some of the obvious and not so obvious benefits of our Customer Service Center (CSC):
- The CSC can handle multiple callers at a time, not just one;
- The CSC eliminates missed calls and phone tag;
- The CSC gets memberships and registrations on the spot;
- The CSC has bilingual staff on the phones every shift;
- The CSC frees you up to build your business, not be tied to the phone;
- The CSC elevates the customer experience and makes you look good.
Ultimately, the success of i9 Sports depends on the success of each of our franchise owners. By providing the comprehensive, on-going franchise support our franchise owners need to achieve their goals, everyone wins!