The i9 Sports Culture
Unlike our competitors, we are in the business of youth sports and focused on the customer experience
Anyone with a ball and a whistle can put on a sports program. Plenty of non-profit recreational youth sports organizations offer mediocre programs because there is no incentive to provide better.
At i9 Sports®, however, we take a much different approach to kids’ sports than our competitors. Many of them claim to be passionate about kids and good sports instruction, yet their programs are more about adults. We are in the business of youth sports. Unlike others, we are NOT a recreational youth sports organization.
This gives us a distinct advantage. As a business, we have the ability to ensure the customer experience is well defined and can be replicated successfully and predictably. A focus on customer experience sets us apart.
Providing a superior experience isn’t something extra we do when we have time. It is fundamental to our business model because it is THE thing that sets us apart. Parents pay a premium to put their greatest treasure, their kids, in our programs. Our success hinges on providing an extraordinary customer experience that exceeds the value of what parents pay.
5 key aspects of i9 Sports brand culture
The i9 Sports brand culture is the underpinning for everything we do and is comprised of 5 key elements: Our Mission, Vision, Key Success Behaviors, The i9 Sports Experience, and our Commitment to Operational Excellence.
Our Brand Mission
To help kids succeed in life through sports
Our Brand Vision
i9 Sports will become the undisputed leader in recreational youth activities worldwide by delivering a superior and extraordinary customer experience. The brand offers an unparalleled business system to replicate success predictably and profitably. We will use and improve this platform to create the world’s largest business network offering recreational youth activities for boys and girls under the age of 18.
Our Brand Key Success Behaviors
We believe the following behaviors are critical for success at i9 Sports:
- Customer Obsession – A fixation with service; putting the customer first and then thinking backwards.
- Contagious Enthusiasm – We love what we do. Heartfelt passion and positive energy are infectious. We want to infect as many people as possible.
- Unflinching Ownership – Acting as if you own the organization: Thinking beyond the task to what is trying to be achieved, proactively doing what needs to be done, never being shy about doing the right thing
- Anticipation and Simplification – Success is the accumulation of little things done well consistently. The success of our system hinges on our ability to think ahead, find added value and create the easiest way to get extraordinary results repeatedly.
- Raving Fan Celebration – Raving fans create other raving fans. By celebrating even the smallest of wins, we inspire each other and amplify our team’s impact on all those touched by our brand.
Commitment to Operational Excellence
Operational excellence is the WAY we do what we do. We constantly work to be brilliant at the basics. Doing little things well consistently yields a predictable experience that builds trust and brand loyalty.
Join the i9 Sports culture as a franchise owner
At i9 Sports, our culture is truly unique, especially among the typical players in the youth sports industry. Our business model enables regular people to deliver an extraordinary experience thereby enriching the lives of children, families, communities, our franchise owners, and employees. To explore franchising with us, request a copy of our free Franchise Report, How to Make a Living in Youth Sports.